Terms of Service

Welcome to www.zenniam.com

This page tells you the terms on which you may use our website ZENNIAM, whether as registered user or guest. Please read carefully before use. By using the site, you accept the terms and agree to obey them. If you don't accept them, please don't use the site.

WHO WE ARE

www.zenniam.com is operated by ZENNIAM, an business registered in Australia under ABN 92280836283

USE OF THE SITE

You have permission for temporary use of the site, but we can withdraw or change our service at any time without telling you and without being legally responsible to you. You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).

If you allow anyone else to use our site, you must make sure that they read these terms first, and that they follow them.

Only use the site as allowed by law and these terms. If you don't, we may suspend your usage, or stop it completely.

We frequently update the site and make changes to it, but we don't have to do this, and material on the site may be out-of-date. No material on the site is intended to contain advice, and you shouldn't rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone. We follow our privacy policy in handling information about you. By using the site, you agree to us handling this information and confirm that data you provide is accurate. If you order goods or services from us through the site, your order will take place under our Terms and Conditions of Supply, which you can read at below

INTELLECTUAL PROPERTY RIGHTS

We are the owner or licensee of all intellectual property rights in the site (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright. You are allowed to print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a licence from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them. If you breach these terms, you lose your right to use our site, and must destroy or return any copies you have made.

OUR LEGAL RESPONSIBILITY TO YOU

We do not guarantee the accuracy of material on our site. As far as legally possible, we exclude legal responsibility for the following:

Any loss to you arising from use of our site, Loss of income, profit, business, data, contracts, goodwill or savings. We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes. We don't exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.

COMPUTER OFFENCES

If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end straightaway. We will report you to the relevant authorities and give them your identity. Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material. You mustn't try to get access to our site or server or any connected database or make any 'attack' on the site. We won't be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.

LINKS TO OUR SITE

You are allowed to make a legal link to our website's homepage from your website if the content on your site meets the standards of our acceptable use policy. We can end this permission at any time. You mustn't suggest any endorsement by us or association with us unless we agree in writing.

LINKS FROM OUR SITE

Links from our site to other sites are only for information. We don't accept responsibility for other sites or any loss you suffer from using them. Variation. We change these terms from time to time and you must check them for changes because they are binding on you.

INTELLECTUAL PROPERTY

APPLICABLE LAW

The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Agreement or any breach of it. If any such dispute cannot be settled amicably through ordinary negotiations between the Parties, or either or both is or are unwilling to engage in this process, either Party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation. If the Parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed, any party may within 14 days of the date of knowledge of either event apply to LawBite to appoint a mediator under the LawBite Mediation Procedure. Within 14 days of the appointment of the mediator (either by mutual agreement of the Parties or by LawBite in accordance with their mediation procedure), the Parties will meet with the mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator. All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the Parties in any further proceedings. If the Parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both Parties, shall be final and binding on them. If the Parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the Parties) of the mediator being appointed, or if either Party withdraws from the mediation procedure, then either Party may exercise any right to seek a remedy. Any dispute shall not affect the Parties' ongoing obligations under the Agreement. The Australian courts have the only right to hear claims related to our site, and all disputes are governed by Australian law.

CONTACT US

Please email us at hello@zenniam.com to contact us about any issues.

TERMS AND CONDITIONS OF SUPPLY

Thank you for reading the terms and conditions of supply. This page tells you the terms on which we supply good. Please read carefully.

REGISTRATION AND ELIGIBILITY

The purchase of products through www.zenniam.com is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with the Australian law. In order to make purchases through the site, you will be asked to register or continue as a guest and provide your true personal details. Customers must provide their real name, phone number, e-mail address and other requested information as indicated. When ordering items, you will be required to provide payment details and you must represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided. The site is available only to individuals and others who meet these terms and conditions, who have been issued a valid credit card by a bank, whose applications are acceptable to ZENNIAM and who have authorised ZENNIAM to process a charge to their credit card in the amount of the total purchase price for the goods which they purchase. Purchases made on the site are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. ZENNIAM reserves the right to restrict or question multiple quantities of an item being shipped to any one customer or postal address. Please note that by making an offer to purchase goods from the site, you expressly authorise ZENNIAM to perform credit checks and, where ZENNIAM feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

ORDERS

All orders are subject to acceptance stated above and availability of stock. ZENNIAM offers products for sale that are custom made from components in stock and available for dispatch from our company. However, we may occasionally be waiting for certain components on the site so as to fulfil orders. If you have registered your email address for notification of the arrival of a specific product featured on our website, we will attempt to notify you by email within 48 hours of the product becoming available on the site. Please note that on occasion certain products that are in particularly high demand and components for these may sell out during this period. Prices shown on the site are in AUS $ (Australian Dollars) and are inclusive of 10 per cent GST which is the legal rate in Australia. Please note that for legal reasons we have to state the value of goods in the shipment, which also applies for gifts. The AUS price of a product displayed on the website at the time the order is accepted will be honoured. If you are buying from outside of AUS you will be responsible for any duties levied by the country or authority to which you have specified delivery. Unfortunately ZENNIAM will not be able to advise on customs and clearance charge as they vary from country to country. You must check with your local customs and excise office to obtain further information. You will also incur carriage costs.

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is an acceptance of your order completion and the contract between you and ZENNIAM will be perfected when we despatch the goods to you. The sale contract is therefore concluded in Melbourne, Australia and the language of the contract is English. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered has components which are out of stock or do not satisfy our quality control standards and is withdrawn, if any pricing errors have been made, or that you do not meet the eligibility criteria set-out above. Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing goods from the site whether or not the goods have been sold; removing, screening or editing any materials or content on the site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PRICE AND PAYMENT OPTIONS

We accept Visa, Master Card, American Express, Visa Debit and Paypal. Payment is debited from your card or account when we process your order. For security reasons ZENNIAM will only ship to the country where the billing card is registered. If you are interested in other modes of payment (bank transfer) please contact customer services at hello@zenniam.com for more information. ZENNIAM reserves the right to change the price of goods offered on the website at any time and without prior notice. ZENNIAM cannot be held responsible for pricing, typographical or other errors. ZENNIAM constantly checks to ensure that all prices shown on the site are accurate. It cannot however guarantee that no errors have occurred. Should an error in the price of an item occur ZENNIAM will give the client the option of re-confirming the purchase of the item at the correct price or of cancelling the order. If ZENNIAM is unable to contact the client, the order will be considered cancelled.

TRANSFER OF OWNERSHIP & INSURANCE

ZENNIAM insures each purchase during the time it is in transit until tracking states that is has been delivered to you.

CHECKING YOUR ORDER

As soon as your order has been dispatched our customer services will contact you with all relevant information such as estimated delivery times and tracking number of the shipment. In case you have any further question, please contact us at hello@zenniam.com.

RECEIVING YOUR ORDER

For more information refer to Delivery & Returns section. Faulty goods are being classified as faulty if they have been received damaged, or a manufacturing fault has occurred within three months after purchasing. Please note that damage that has been caused by “wear & tear” is not considered as faulty product. If possible, all faulty items will be replaced with the originally purchased item. If this is not possible an exchange or full refund will be made. Please contact ZENNIAM customer services at hello@zenniam.com for further information. Before each parcel leaves ZENNIAM it is fully checked by customer services. If you receive an item which is damaged, please contact us immediately. If you fail to do so within 7 days, we reserve the right to refuse liability to accept the product as damaged in transit.

CANCELLATION

To cancel your order you must inform us in writing. Please contact ZENNIAM customer services at hello@zenniam.com in order to request a cancellation. You must do so within 24 hours of order confirmation. For more information please refer to Delivery & Returns section.

CANCELLATION AND RETURNS OF PRE-ORDERS

If you would like to cancel a pre-order item, we would require written confirmation within 24 hours of purchase. Cancelling pre-order items after this period or returning pre-order items would mean a 30% deposit is held.

RETURNS AND EXCHANGES OF SALE ORDERS

Please note that all sale and discounted items are final sale and therefore not eligible for exchange or return. COVID-19 UPDATE: due to global pandemic we are unable to return or exchange masks for health and safety reasons.

DELIVERY

The delivery carrier, services and cost may change from time to time. You can receive more information about the latter in the Delivery & Returns section. We aim to dispatch all orders within 10 business days once ZENNIAM has sent a written confirmation and acceptance of your order. In the busy time of the year this may take up to 14 business days. Delivery times given by our appointed courier are just an estimate. ZENNIAM cannot be held responsible in case of delays that have been caused by the postal services.

COMPLAINTS

ZENNIAM always aims to provide the best customer service. If you wish to make a complaint, please write to hello@zenniam.com including your full name, address, order number (if any), telephone and any other relevant information which can help us to assist you. Our procedure of handling complaints aims to be fair, confidential, speedy and informative. As soon as we have received your complaints email, our customer services will be in touch shortly.

INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights, all brand names, names of lines, designs, models of items, that appear on the website or in the domain name, are the exclusive property of ZENNIAM. All intellectual property rights associated with items created in association with the ’custom made’ or ‘bespoke’ options are and will remain the property of ZENNIAM. Any utilisation, reproduction, even partial of the designs, models, brand names, and names of lines is totally prohibited. You are permitted to use the Content only as expressly authorised by ZENNIAM. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction.

INDEMNIFICATION

At our request, you agree fully to defend, indemnify and hold harmless ZENNIAM immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms and Conditions by you or any other liabilities arising out of your use of this site, or the use by any other persons accessing this site using your internet account. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you hereunder.

AGREEMENT

The Terms and Conditions (as amended from time to time) constitutes the entire agreement between you and ZENNIAM regarding your use of the site, and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and ZENNIAM in relation to such matters. In the event any other rules, code of conduct, or other matter posted on this site conflicts with the terms of the Terms and Conditions, the Terms and Conditions shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the Terms and Conditions.

APPLICABLE LAW

These Terms and Conditions have been written in English and are governed by Australian Law. Australian Courts shall adjudicate any dispute.

QUESTIONS

If you have any questions regarding our website or about any of the terms and conditions, please do not hesitate to contact us at hello@zenniam.com call us on +61 (0) 493 529 129, from Monday to Friday 9:00am - 5:00pm EST.

PROMOTIONAL TERMS AND CONDITIONS

These terms and conditions apply to price promotions and offers by ZENNIAM.

All discount codes are non-transferable and cannot be redeemed for a cash equivalent
Code may not be used on repair payments
Discount promotions can only be used one per order.