Shipping policy

DOMESTIC SHIPPING WITHIN AUSTRALIA

Express Delivery on orders over AU$50 - Complimentary

Express Delivery on orders up to AU$49.99 - Flat rate AU $5.99

All domestic orders will be sent via Sendle express courier service. Sendle is a 100% Carbon Neutral carrier. Once your order has been sent we will provide you with your tracking details. Please ensure that correct contact & delivery details are entered at the time of placing your order as is for any reason your order is undeliverable & is returned to ZENNIAM at no fault of our own it will be your responsibility to pay for the order to be resent.

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INTERNATIONAL SHIPPING

Express Delivery on orders over AU$200 - Complimentary

Express Delivery on orders up to AU $200 - Flat rate AU$30

All international orders will sent via DHL Express Worldwide. We are a DHL GoGreen partner, by which all ZENNIAM parcels take optimised transport routes, alternative drive vehicles and energy-efficient warehouses to reduce CO2 and emissions and other environmental impacts. Your tracking details will be sent via email once your order has been dispatched. Once an order has been dispatched from Australia, ZENNIAM is no longer responsible for your goods. Please check with your local post office if you are experiencing problems with the delivery of your order or if you would like to know the progress of your order. Please ensure that correct contact & delivery details are entered at the time of placing your order as is for any reason your order is undeliverable & is returned to ZENNIAM at no fault of our own it will be your responsibility to pay for the order to be resent.

 

CUSTOMS & IMPORT TAXES

​International orders may be subject to local charges. Any customs or import duties & associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. ZENNIAM has no control over these charges & cannot predict what they may be. ZENNIAM cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. For further information regarding customs & import taxes that may occur on delivery of your order, please contact the local customs office in your country. If you refuse to pay these charges your parcel may be abandoned, ZENNIAM will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice & as a business we will not do this.